Changelog - December Update

Happy New Year! 🎉 We're a little late publishing this update as many of the team enjoyed some time off over the holidays. It's a great update with some nice quality-of-life wins. HaloPSA gets refreshed built-in dashboards with new ticket summaries and KPIs, and Web API now supports scripting so you can transform responses before visualizing them. You’ll also see faster loading, smarter dashboards, and a bunch of tidy visualisation tweaks. We’ve squashed a good list of bugs, added a new ClickHouse plugin, and shipped several plugin improvements across Azure, Splunk, GitHub, ServiceNow, and more. Here's to a great 2026!

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⭐️ New features

📊 HaloPSA built-in dashboards updated: New Tickets Summary and KPI dashboards provide daily ticket insights and long-term performance metrics, with filters for Agent or Client (PLUG-4317)

🔗 Web API: Transform responses with scripting: Use JavaScript to reshape API data, handle complex formats, and perform calculations before visualizing, with options for JSON path or custom scripts.(PLUG-4291)

✨ Other enhancements

Columns
When configuring a date column, the user can now specify the timezone of the incoming data (SAAS-8069)
Performance
Larger dashboards now lazy load tiles for improved rendering performance (SAAS-6760)
Performance
Improved initial load time for all pages (SAAS-7228)
Timeframe
Reduce caching period for 7 day timeframe to 3 hours (from 6 hours) (SAAS-7770)
Visualisations / Donut
Show/hide centre value on donut toggle (SAAS-4743)
Visualisations / Bar
Y-Axis now defaults to a 0-1 range when all values are 0 (SAAS-8425)
Visualisations / Line
New built-in Count option for Y-Axis (SAAS-8230)
Visualisations / Line
Shows an empty line graph (instead of error message) when only one row (SAAS-8461)

🐞 Bug fixes

Dashboards
Dashboard clone can hang (SAAS-8139)
Dashboards
Dashboard fail to copy when containing a variable (SAAS-8329)
Dashboards
Export image or monitor notification image can appear blank (SAAS-8613/SAAS-8575)
Data Sources
Indexing modal can get stuck when clicking Add dashboard (SAAS-8494 / SAAS-8495)
Data Streams
Link labels are incorrectly being URLEncoded (SAAS-8333)
Explore / Data
Drilldown to Explore data can resut in Error toLowerCase (SAAS-8509)
Explore / Data
Explore data from out-of-the-box tiles using SquaredUp data source does not work (SAAS-8433)
Monitoring
Threshold monitor can evaluate to Success if monitored column is removed (SAAS-8112)
Sample Dashboards
Copied dashboard tiles can be corrupted wiping tile editor scope (SAAS-8524)
SQL
SQL Analytics returns an error message when no data is available (SAAS-7842)
Tile Editor
Plugin names not sorted alphabetically (SAAS-8320)
Tile Editor / Parameters
unable clear a selected empty/non-matching collection with object picker (SAAS-8448)
Tile Editor / Parameters
can select a collection without matching objects with object picker (SAAS-8446)
UI / Misc
Autocomplete label momentarily shows the label ID (SAAS-7660)
Visualisations / Bar
Y-Axis groups don't show the same colours across the Y-Axis range (SAAS-8493)
Visualisations / Bar
Legacy config or custom colour palette breaks the series and colour (SAAS-8469)
Visualisations / Scalar
Auto-sizing is not working correctly (SAAS-8324)
Workspaces
Pressing enter while creating a workspace closes the modal (SAAS-8264)

🔌 Plugin improvements

Azure
New Synapse Integration Runtime Health and Metric data streams (PLUG-3882)
Azure
Data stream timeframe options moved to the Timeframe tab (PLUG-4251)
Azure DevOps
Folders of disabled repositories are no longer indexed (PLUG-4285)
Azure DevOps
Fix various issues on out-of-the-box dashboards (PLUG-4202 / PLUG-3282)
ClickHouse
New plugin (PLUG-4183)
Cloudflare
No longer indexing DNS records (PLUG-4209)
GitHub
All data streams now match on sourceType for improved scoping (PLUG-4337)
Google Cloud
Data stream timeframe options moved to the Timeframe tab (PLUG-4322)
HaloPSA
Detect and warn if no access to tickets during setup (PLUG-4331)
HaloPSA
Major updates to out-of-the-box dashboards (PLUG-4317)
HaloPSA
Agents are now indexed to provide out-of-the-box dashboards by agent (PLUG-4002)
HaloPSA
Data stream timeframe options moved to the Timeframe tab (PLUG-4325)
ServiceNow
Increased platform timeout for longer-running queryes (PLUG-4348)
Splunk
None timeframe support to all data streams (PLUG-4319)
Splunk
Data stream timeframe options moved to the Timeframe tab (PLUG-4309)
Splunk
Object selection moved to the Parameters tab as filters (PLUG-4307)
WebAPI
Transform responses with scripting (PLUG-4291)
Zendesk
New Apply button to All Tickets data stream (PLUG-3265)